What they do should be illegal if it isn't already. Hi Ann, we are delighted to hear that you had a great experience with our service. If you are getting an error related to your sim this can often be solved in the following ways: Check that the SIM is inserted correctly. Excellent communication and information. however its imoprtant to be able to get through to people when you need to! You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. 16:09. I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. We would love to help you make any changes you need to your price plan or allowances, to explore this please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Please set up an alternative contact number in MyO2 to do so. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. If you continue to experience technical difficulties with your signal please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. We sell a range of handsets, broadband, hosted and fixed line products and services. Every time I have phoned I have been very well looked after. Thanks for that detailed post @Filomena. Our team aim to reply to all enquiries within one working day. Charlotte was very polite and explained everything to me in a way I could understand We even had a giggle which was nice, Hi Sharon, thank you for your excellent feedback. Company no. The customer service assistant was helpful and supportive. Aerial Direct Read 1 more review about Aerial Direct CU Customer 1 review GB 7 hours ago Verified Change of email address on account Press * and then 4 We are a broker not a lender (FCA Registered Number: 729695). What's the O2 community and how to get started. Support lines are open between Monday - Friday 08:30 - 17:30. If you can upgrade, you may be able to get a special discount just for you. Click here to find out more. DP To understand what each light means, please refer to your user manual or visit: https://www.draytek.co.uk/support/downloads/vigor-2862, Support lines are open between Your bill will be issued by our Direct Partner O2. You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. Has anyone been able to sucessfully get out of their contract? Youll need to give this code to your new network provider to complete your switch. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. 16:53. 5 days ago, very helpful answered all my questions and help me set up my account for online billing, WAYNE METCALFE Very happy. Leaving us for another mobile network might affect any other O2 services youre using. Direct debit is our easiest a preferred method of payment. We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. Completely shocking and I will be going to the Ombudsman now as my phone isnt usable and they are clearly ripping me off. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. First, You Gotta Call DirecTV. Find out how we combat fake reviews. Aerial Direct, The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently. 21:49. 05-10-2017 ( in my case i needed two calls - one from o2 and one from aerial, so i had to make two seperate subject access reqests). If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . - edited Thank you for all the help. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, https://forums.moneysavingexpert.com/showthread.php?t=5964435. If you wait too long, youll need to ask us for a new PAC. 15:15. What do the lights on my router mean? From initial consultation through to going live with your new service you will be guided and cared for. Have you tried Wi-Fi Calling? I have also found out that 36 month contracts to consumers were made illegal in 2011. Partnering with O2, we can offer many tariffs with a monthly data allowance in either MB or GB, dependant on your needs. You can access your mobiles voicemail through a landline by dialling your own phone number; when the answerphone starts press the * key and then enter your PIN number. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. Here are a few examples, to give you a rough idea. Please ensure you check the location of the equipment. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. 18:14, Please let us know if theres anything else we can do for you, In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). 08043921. That would be useful to know. Our passion and focus is built around putting the customer at the heart of everything we do. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. From time to time your handset manufacturer will release a software upgrade which is usually free and includes new features, updated applications, better performance, and can often help fix software issues. 15:15. 4 days ago, Vicky Grant TV provider cancellation fees. @django90That may have been the case before now. You will be asked for a pin code to access the voicemail. If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. business processes are adequately protected from information security and business continuity risks. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. Alternatively, this is something we can train you to do. Getting an intermittent wireless signal? When i closed my company, my phone also started blowing the data limits on my tariff, just about the time they phoned to 'renew'. We understand that youve likely had your number for years, therefore, we allow you to port and transfer your number to your new telephony service with us. Was this document helpful? Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and We are a broker not a lender (FCA Registered Number: 729695). So effectively I'm stuck until november 21 having already been paying the same costs since 2018!! However, the initial resolution letter contained the text saying it was a deadlock letter. Aerial Direct Limited is authorised and regulated by the on more. Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. Give us a call on 01329 558 558 and we can help you get this unblocked. on Far better system for members. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Excellent service Aerial Direct. 13:08. You can check the live network checker to see if there is a current network issue causing the problem. Try an alternative method between the handset, headset (if possible) and hands-free speaker phone. To find out if you need to pay an early termination fee, text INFO to 85075. Your lovely comments will be passed onto Charlotte, who will be pleased to hear that she was able to help you. protect and process the data you submit. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Spoke to a very nice and helpful lady which resolved the problem, customer They just called me today asking me to renew on a 'better deal' which is better than i'm on now, but not as good as O2 consumer deals, i said i don't want to renew right now thanks as i feel a bit trapped, and that i don't have any flexibility, and got a barrage of info in a condescending tone as to how if i wanted to save money, give them a call. We are delighted to hear that you had a great experience with our service. So things were out until about mid May. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They got back to me and offered to pay half the bill AND, I'd found out o2 had an offer on at the time I reneweed my contract which would have been very obviously more suitable for my usage which they hadn't offered me,so I sent them the info and they offered it going forwards to me. Markets Act 2000. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Our information security and business continuity policy is available upon request. The main socket into the premise is called the master socket. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. STAC code: on You can view your bill through the My O2 portal on the O2 website http://www.o2.co.uk/business/myo2business. Your handset will usually alert you when there is a new upgrade available. A contract can be defined as any legal document that is used to bind a minimum of two parties together. Markets Act 2000. If you are with Virgin Media you have to contact them directly. 4. However, it is possible that the phone has a fault. 4 days ago. We are proud of what we have achieved and are excited to continue on this journey of growth and success. This letter serves as notification that as of July 1, 2032, we are canceling our contract number JA2589, dated June 15, 2031, for the manufacture of the following parts: Wing front, part number 35778. She'd been on nights and was shattered and caught unawares. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, When your SIM is locked you will be unable to make or receive calls or texts. Theres no additional charge for using this service. 3. I have every confidence with Aerial Direct. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Please view our Privacy Policy for more information about how we i will continue to update as things progress. As long as you have the rights to the content you want to be uploaded then we will be more than happy to assist. A contract cancellation is not an unusual event in the life of a contractual agreement. 05-10-2017 We often link to other websites, but we can't be responsible for their content. Always there to help. Wireless Access Points are a great way to scale your business without compromising your wireless connectivity performance. Youll need to notify us that you want to cancel your account if you havent already done so. Follow the instructions to set up your new PIN. they also said, that as long as i can prove i am not a business customer, all my rights will be the same as for a personal customer regardless of what the contract is called. Aerial Direct are a leading independent provider of mobile communications and a member of the O2 Direct Partner Network. Downloading an app or game uses around 30MB and using apps online may drain your data quickly. The assistant that dealt with my query was very knowledgeable and helpful. Network load and congestion can also affect this. She's a young lass and 750mb of data doesn't last her 2 weeks. They took advantage of her vulnerability and nailed her. Early exit fees. Hi@MercedesSyes a private message would be great! Sample 1 Sample 2 Sample 3 See All ( 11) Save. I've got advice from the legal guys, who said i need to make an action against Aerial Direct, not o2, since my complaint is due to the terms of the contract. My phone ever cut my data off as it said I went over then I receive a bill for over 800 in data charges for that month. Has anyone been able to sucessfully get out of their contract? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. protect and process the data you submit. If your current phone or plan isnt right for you, we may have another one that is. She managed to shove my problem in few minutes. If you are using any perks through O2 Priority, these will also be cancelled. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Shirley Walters Please note: Once you re-register, all of your data will be deleted and youll need to set up your device as new this will include a credit check. Thanks, on Financial Conduct Authority for certain types of consumer credit lending and credit related They have managed to get phones unlocked within a day when people are having problems. Kacey was really helpful with addressing two of my issues with new contract and new sim card. Duh! Check with your Account Manager when your agreement ends. 4 days ago. Aerial Direct Limited is authorised and regulated by the Companies can ask for reviews via automatic invitations. 17-02-2021 Excellent communication and information. Yes. Contract termination can happen, voiding the documents legal binding in some cases. You can access your bill through your My O2 portal through the O2 website, If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Hi Pamela, thank you for your excellent feedback. So that we can onboard please contact us on 01329 558 558. In order for us to process your request please contact us on 01329 558 558. Keep your current mobile number and transfer it to your new network provider. Previous community managers have helped other customers. ", "In August 2018 we were both contacted to say that the contact was due to expire in December 2018", "but at that point they then started saying that the contract was actually due to run until August 2019", "Aerial say that they successfully agreed a 24 month extension in February 2017". 15:15. 28-09-2018 Revolutionise your business communication with our feature-rich and cost-effective VoIP phone systems. A contract cancellation is not an unusual event in the life of a contractual agreement. Financial Conduct Authority for certain types of consumer credit lending and credit related 95MB for a TV show and 570MB for a film. Or chat to us online and well do our best to help. Little stuck here, want to get out of this contractor have it reduced dramaticallyany help:? On speaking to them last night, they agreed to cancel this but not until 60 days have passed. There are many reasons why you might experience signal or coverage issues. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. CenturyLink: $200 (24-month term) or $300 (36-month term) Spectrum: $0 or $75 if you have Price Guarantee package. info@contractaerial.com. So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. 5 days ago, Peter Dixon For more information on travelling with your business please visit our Business Travel page. 28-09-2018 Be prepared for a 10-20 minute process, always best to call early in the morning to avoid long wait times. If you dont have an Account Manager, call 023 9260 3055. so now i am going to contact trading standards again as a follow up. 18-02-2020 If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Yasmine was very helpfully and got aerial direct to contact me to sort my situation out and am waiting for up-grade hopefully everything is fine, Hi Sharon, thank you for your excellent feedback. I am more disappointed that anything that 02 would partner with a company who are misleading consumer into long, expensive dealsthe only reason I didnt hang up in 2012 was because I believed them to be 02. more, http://www.o2.co.uk/business/myo2business, https://www.aerial-direct.co.uk/claim-your-discount/, https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx, https://www.draytek.co.uk/support/downloads/vigor-2862. To find out if you need to pay an early termination fee, text INFO to 85075. + Business + What are PAC, STAC and INFO codes? cloth Connect your business to the world, effortlessly. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Pamela Green why am i gonna make the same complaint twice, over 16 weeks?? @django90 We have three community managers who are working with an O2 guru to get most issues resolved. 4 days ago. Aerial Direct is an award-winning, UK-based, managed communications expert. that manager is the one who is also in charge of complaints. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. Reply from Aerial Direct 5 days ago Thank you for leaving us a review. 5 days ago. on Depending on what master socket you have you may need a micro filter. Support lines are open between Monday - Friday 08:30 - 17:30, Get the best communication tools for your business. Monday Friday, 08:30 17:30. This can happen when there is a reduced or recent loss of signal or if the mast youre connected to is congested with other calls. Well done and the best of luck with this. Person on phone very understanding and helpful, got everything sorted very quickly and offered a way to help with the nuisance calls I keep gettingso relieved. This is nothing short of robbery. I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. Shirley Walters I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. We know there may be times when its hard to get a mobile signal. 5 days ago. Maximise your business potential with our personalised IT solutions tailored to your unique needs. 28-09-2018 so i phoned citizens advice, who also put me in touch with trading standards, and the ICO - they basically said aerial sounded very dodgy and just to follow what is in writing regarding their procedure. Turn your phone off, replace the SIM and restart the phone. 4 days ago. Clean the gold connectors on the SIM with a clean lint-free So its with me at the moment, I need to get my calls transcribed. on if you ever need us again in the future please don't hesitate to call us on 01329 558 558. on Alternatively, you can email a scanned copy to [emailprotected]. I have been with Ariel direct since 2013 and could not fault them one bit! but i was wary of sending my passport info and such via email or post, and needed to know if i could redact it to protect against identity fraud. For more information on master sockets and to understand what master socket you have please refer to our online guides. on Call recordings can be obtained by single calls or an entire archive of the last 21 days. Cox: Up to $120. Will i automatically drop off their tariff and be able to move to O2 in 12 months? We will then train you on how to obtain the call recordings. Your PIN code is an added security feature for your SIM. Get involved! DP Our information security and business continuity policy is available upon request. When I went though my account notes from aerial direct, you know the call I referred to above where I requested my call records and aerial said I had to withdraw my complaint in order to access the information, then reissue a new complaint after I got the call records ? Through our partnership with O2, together we help you thrive with tools and solutions you can tailor. If you dont have an Account Manager, call us on 02392 60 30 55. They told me they are 'O2' and have the same deals but with better discounts so i'd be silly to want to move, then the guy hung up on me. It is always great to hear that our agents are providing a quality service. . I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. There are five different ways you can do this - Send Sky a message via Facebook Messenger Send Sky a text on: 07786 200342. All you need to do is call 901 as usual. The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. 13:15. The small plastic chip in your phone, which is used to connect your handset to the network, can sometimes display an error message. Upon cancellation of this Contract for any reason, or upon Contract expiration, each party shall be released from all obligations to the other party arising after the date of cancellation or expiration, except for those that by their terms survive such cancellation or expiration. everything thats going on at Aerial Direct. You can then set different kinds of forwards from the phone. one of our friendly advisors. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. info@contractaerial.com, 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. Contact your Account Manager if you have one. No more calls dropping out. Hire the top business lawyers and save up to 60% on legal fees. Alternatively, you can wait until your monthly data allowance resets at your next bill date. All calls you make with it will come out of your plans allowance of minutes as usual. First of all my phone never works and nothing ever loads. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Whatsyour actual issue with them? No more calls dropping out. 5 days ago, Peter Dixon 12:57. You could be dissatisfied with how one party is handling their end of the contract. You can also download and use the O2 My Network app (if you have an iPhone or Android smartphone) to check the coverage and tell them about any problems. To keep using your device, please re-register your device in the MyO2 app. This is when you transfer your existing phone number to your new mobile phone and/or contract. Then, aerial told me they were sending me an initial resolution letter,for me to consider then get back to them, then they would make me a final resolution deadlock letter. Choose the package thats right for you and sign up. Cant get a dial tone? Excellent service Aerial Direct. 5 days ago. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. 4 days ago, Vicky Grant She was a student, who went to O2 to get a mobile contract. on We are delighted to hear that you had a great experience with our service. As they had been decent (or so I thought) so agreed over the phone. Gather up all your account information and call DirecTV at 1 (800) 531-5000. If youre not at the end yet, youll need to wait or pay an early termination fee. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. Deal alerts which were costing me 1.50 a time and also about my high bills 5 days ago. PIN stands for Personal Identification Number and when it is enabled you will need to enter it every time you switch on your mobile or when you insert your SIM card into a new phone. So further to my post above, I didn't update in a while because before my subject access request to o2 was delivered (takes up to a month) and just before my 8 week complaint deadline to go to the ombudsman, the whole of England went into lockdown AND I caught covid-19 and was ill for 6 weeks and ended up in hospital. Once youve signed up, well put the request in to take over your services with your current supplier. For a standard canceled by the Defense Standardization Council (DSC), however, the DSC must first approve the reinstatement. Try the call again and your phone will pick up the nearest mast to you and the signal will continue working. Then check if call forwarding is disabled on the phone. Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. On your start date, just set up your Wi-Fi router, connect your devices and start enjoying your connect broadband. 04-08-2020 R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. Get easy access to all the info about your account in one place. Wing rear, part number 35779. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth If you'd like totake part,why notregister? Direct Debit is our easiest method of payment. Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Our company has been named the Large Business of the Year at the annual News Business Excellence Awards 2023.. 5 days ago, Support lines are open between 15:50. Her new contract is only giving her 750mb of data for 20 /month. They have only charged me the agreed contract amount once for the 3 months I've been on it. What was the outcome of their intervention @django90? Out-of-plan usage however i ALSO contacted aerial direct for a subject access request, about redacting my ID . Thank you! The staff are all so friendly, focused, supportive and helpful and so polite. 05-10-2017 I just hopethey have the same persistence as your good self. Four of these companies MOHELA, Nelnet, EdFinancial, and Maximus Education (which operates Aidvantage) are existing student loan servicers. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out Hi Sophie, we appreciate you providing us with your excellent feedback. UK PO15 5UA. 04-08-2020 they pointed me to various regulations which were very helpful. So I called the ombudsman who said, its not at all normal to issue preliminary and a final deadlock letters and the year starts to run from the preliminary deadlock letter. Obviously this is a big deal since your deadline of 1 year to complain to the ombudsman starts to run from the date of the deadlock letter. Clear guidance given and understanding of my problems. We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity Best Mobile Service and Solution Provider Mobile Industry Award 2021 & 2022 Customer and Digital Excellence O2 Direct Partner Network 2017 - 2022 Large Business
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