Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. @user_285696 Hey there! You would not have service until the line is buried and then an install tech comes back. I need to contact AT&T, WOW and Comcast to facilitate the relocation. Diverse suppliers bring value to our company, not just through their offerings, but also by creating opportunities for economic growth in our communities. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. We had our electrician install conduits between the poles. 123.5 mi Comcast Service Center. I have a mans number in construction that said he would take care of it. . and our I am sorry you are having issues getting your lines taken care of and I would love to assist you. I hope you are having an amazing day! We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. 0000012164 00000 n
Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 Hello! 0000003003 00000 n
All I want is internet and home phone - there's a box in front of my house. It "didn't understand" so it said to hit zero to talk to a rep. Did just that. Its so ridiculous. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. Thank you so much for reaching out to us here on our Community Forums platform. WiFi Pro. @user_1eb5a5 Hmm. How do you get service?!. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Online Tools for Customers We encourage you to visit the "Call Before You Dig" website at www.call811.com for tools and information to help your excavation needs. Edit: ok this is the only number to get through it appears. Things like this can take some time, as every area is unique. Our team is here to help. Once completed, this new interchange will be a game changer. 0000202688 00000 n
Contacting Comcast Construction Division We need to get an estimate for an apartment building from Comcast. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. If anyone knows how to get in contact with Comcast or WOW! @ComcastMichael can you please reach out to me as well. We have spent more than $16 billion with diverse Tier I and Tier II suppliers since YE 2010, including more than $4 billion in 2017 alone. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. Thank you! However I havent received the call from the construction team yet. WTF I have to do to give them my money in exchange for some internet. Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. It's an absolute joke how terrible Comast service is. We can't cut our grass without moving the cable. Chat with Xfinity Get 24/7 help with any questions you have. This way were able to help your business do more and connect more. Why do I have to start a new chat, why can't you help me? PECO did their job but it has been impossible to get xfinity to come out. We'll be there to help. [h 07@AAPE:yX001H2d76H9/PZcKFF^ One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. A community that reflects your values and inspires others to make a positive impact. 0000004940 00000 n
Hey @user_42efc9! 0000013245 00000 n
Hey @user_42efc9! .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. 198 41
I told them get me connected then we'll wory about pricing at this point. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. Comcast: someone below provded me with this number.. 1-800-XFINITY Edit: ok this is the only number to get through it appears. The opportunity to be a part of something that impacts millions of lives. You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. Cable: I've wised up. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. I want the service but something has to be done. I have been trying to get service for over a month now. WHAT IF I HAVE TROUBLE USING MY SERVICES AFTER WORK IS COMPLETE? Connectivity and managing Your Comcast Business network. We'll be there to help. I apologize to hear of the issues you keep running into when trying to get this tap installed. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. All users should have access. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Connectivity and managing Your Comcast Business network. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. 0000002852 00000 n
That seemed to be really effective. The cable runs across my neighbors property. If anyone with xfinity is reading this please help! When work in your area begins, both Comcast Business and Xfinity services will be interrupted. No one at 800-COMCAST seems to give a hoot about an appropriate contact. Since you have already sent a PM, I will continue to assist you through there. I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. I have been trying to get service for over a month now. Worst part is Comcast is the only thing available where we are. I just did, now can someone finally help me? 0000203368 00000 n
I hope you are having an amazing day! Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. To do so, click on the chat icon located at the top right of this forums page. Get in touch with a Comcast specialist. I have had this identical scenario happen 4 times now. I just did, now can someone finally help me? How do you not have internal numbers to contact another internal department? I've also been told that a ticket should not be closed without 1) a walk-out team inspecting the site and 2) Comcast providing a cost sharing price for installation. Internet Speed Test. 0000203180 00000 n
We can't cut our grass without moving the cable. It's a new townhome that is finished and I am moving in tomorrow. Comcast Construction - $13,000+ Official Response. Understood. At 7.45 pm I hadn't heard anything from Comcast. Let's get started by having you send us a direct message so we can help. 0000006653 00000 n
We can help with both the service issues and the exposed cable. . Let me know. I am sorry you are having issues getting your lines taken care of and I would love to assist you. Give commercial spaces a cutting edge A high-speed, high-performance network designed for business To Whom It May Concern, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. Please allow us the opportunity to help and we will see what we can do. See https://comca.st/3vNQ9Ag for an example. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. I am so sorry to hear that you are still waiting for confirmation of serviceability. Greater Nashville Area, TN. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. 0000001745 00000 n
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Please help. Entertainment provided by our TV boxes and Internet-connected streaming devices will be unavailable. Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. Hey admindusaz, I'd be glad to assist with facilitating contact with the correct team. Since you have already sent a PM, I will continue to assist you through there. register their mobile number in My Account. It's an absolute joke how terrible Comast service is. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. Vast and varied growth opportunities with the tools and support you need. 3709001 cadiver@comcast.net Roy Coto. COMCAST CONTACT: Anthony Vataloro 617-279-7037 Anthony_Vataloro@comcast.com 0000003762 00000 n
We are having exactly the same problem. 0000003156 00000 n
Our team of experts work with you to help choose the right plan and provide on-going support. Sales kicked me back to tech support. I've got a project up in Michigan that requires a few utility poles that need to be relocated. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. If anyone with xfinity is reading this please help! We handle installation and activation, plus provide on-going support. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Comcast Service Center. We'll be there to help. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. , My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. We can send a text the day before network improvements begin in your area and again when your service is restored. The best communities have most conversations happening in the public boards. Construction Specialist. @user_1eb5a5 Hmm. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. I would really appreciate any input. To do so, click on the chat icon located at the top right of this forums page. We've received a quote of over $13,000 to construct cable to our home. Called 1-866-496-9669 which is the only number I could find. WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? He has quit taking my calls. We will take a look at the situation with your new place to see what the hold-up is. CAN SOMEONE JUST HELP INSTEAD OF FORWARDING ME TO SOMEONE ELSE?! Cookie Notice Ive never seen a company treat PAYING CUSTOMERS like this. I responded to your private message, Please send a response there. 138.8 mi Popular Brands in Reading. September 19, 2022 Comcast Completes $4 Million Expansion to Nearly 2,000 Additional Homes & Businesses in Northern Utah August 29, 2022 Comcast proudly sponsors the August 26-28 'IMPACT Black Women Experience' a partnership with IMPACT Magazine August 2, 2022 So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'll try and get a number and post it if they give me one. 0000003309 00000 n
The last time we checked, a license was not required for in Southfield. Let's get started by having you send us a direct message so we can help. WHAT WILL HAPPEN TO MY BUSINESS SERVICES? . I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. How do you get service?! Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. Read Now, Vice President, Procurement, Comcast NBCUniversal. I apologize to hear of the issues you keep running into when trying to get this tap installed. Can someone let me know how to contact the Comcast Construction Division for the Kansas City, MO area? The "chat" button in the top right leads me to nowhere, there's nothing to search for and says there are zero communications. 0000007636 00000 n
Ethernet Dedicated Internet. I have had this identical scenario happen 4 times now. So far, I've been able to track down the number for the AT&T engineering department. Got an expedited ticket. Please take a look at these additional steps, it should help clarify the process. Told tech support i'm tearing their shit down and they need to connect me with engineering. My cable has to be run in the air. Did you make sure to scroll all the way up? . Contact Comcast Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. Ive never seen a company treat PAYING CUSTOMERS like this. I would like to see what we can do for you. 0000004087 00000 n
Could someone reach out to me as well? So, offer one with WiFi included, no data caps, and 24/7 support. which will be matched by funding from Comcast and the county, will expand the scope of the initial pilot to an additional 89 residences. Services and features vary depending on level of service. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Now were getting ready for whats next our next-generation network thats faster than ever. In most cases, these lines are installed when your home's being built. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. PECO did their job but it has been impossible to get xfinity to come out. We have a new possible project in NM and have had NO luck with the business/customer support numbers. Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . Then search Xfinity Support to start a chat with us. @ComcastJodie I do not have a chat option. I've had the same issue for nearly a month now. 0000001622 00000 n
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It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". My husband runs a small business and we're really losing out. Thank you so much for reaching out to us here on our Community Forums platform. . I have had this identical scenario happen 4 times now. Each time the tech arrives to find no work has been done. I am looking for this information also. This work, which will include laying over eight miles of fiber, is expected to . I will be here if you continue to experience difficulty. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Their BuildZoom score of 91 ranks in the top 37% of 167,179 Michigan licensed contractors. How do you not have internal numbers to contact another internal department? Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 0000001138 00000 n
Sorry about that. 0000107620 00000 n
DEPARTMENT OF PUBLIC HEALTH ENVIRONMENTAL HEALTH Water Quality Program - Cross-Connection . How do you not have internal numbers to contact another internal department? New Comcast Construction jobs added daily. My service was installed in January 2021 which was 4 months ago. If available, they will appear as. @user_285696 Hey there! Pittsburgh, PA 15236. I am so sorry to hear that you are still waiting for confirmation of serviceability. Again, I'm getting zero help. , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. Hi, gangelo88. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Edit2: kicked back to sales, god damn it. Sounds just like what I'm dealing with. What You'll Find at Comcast. Your services will be interrupted during these updates. They ran a cable above ground for 400 ft. My service is terrible. Instead of having overhead cables across our backyard, we are burying all of the lines. My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. Hi kjyoung and welcome to the forums! 238 0 obj
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.it isn't easy to contact them even when part of your job directly deals with them. We had our electrician install conduits between the poles. We actively create and expand opportunities for diverse-owned businesses in our supply chain. Air Systems Service & Construction Sacramento (888)4042772 dispatch@airsystems1.com www.airsystems1.com David Treadaway . These partnerships have proven to be key to the success of our Supplier Diversity program. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. I want to look further into this and get you some answers, we thank you for your interest in our services! Can you please send me a private message with the address and you phone and email so I can reach out to the sales team to see if I can get the correct contact? Please create your own post and we will be happy to help. Xfinity Planned Outages - Next Generation Network Construction Network construction in progress We're working hard to build the Next Generation Network We're getting you ready for what's next with even faster, more powerful, and more reliable Internet so you can do more, connect more, and enjoy more of what you love. Good morning, gangelo88. I can surely submit a ticket to see if this piece of equipment is ours. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Were updating our network to support more powerful, even faster speeds so your business can do more, connect more, and get more done. Privacy Policy. New Kensington, PA 15068. Do you have an existing serviceability request number and is your new construction home finished being built? If you ever find the secret sauce please share with me. Please private message me (if you click on my handle, Comcast_Gina it should give you the option)with the address, your contact number and email and we'll get the ball rolling. I cannot tell you how many times we have called customer service to no avail. I appreciate you taking the time to reach out to us here on the forums. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. %%EOF
@ComcastJodie I do not have a chat option. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 130.9 mi Comcast Service Center. Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. Greetings, @l8867vette! We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. Get Support Find an Xfinity Location Check the status and hours of locations near you. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. If nothing else I need to know how to get out of my contract. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . We are having exactly the same problem. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. Leverage your professional network, and get hired. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. 138.6 mi Comcast Service Center. All I want is internet and home phone - there's a box in front of my house. I do not know what to do. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. He has quit taking my calls. Thanks to whoever suggested Telling them you're taking down their service lines. We can help with both the service issues and the exposed cable. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. It's been 2 months and I still have nothing. I have had this identical scenario happen 4 times now. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Dec 2020 - Sep 202110 months. The cable runs across my neighbors property. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. I cannot tell you how many times we have called customer service to no avail.
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