Never provide personally identifiable information (pii). PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. For instructions on how to do that while working remotely, visit remote work FAQs. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name Users working from home should perform regular resets of work PCs. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Here is the fix. Be sure to explain you are resetting a password for the IDPH Web Portal. Avoid opening attachments or clicking links from delivery services. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). This will prevent unidentified telephone connections (i.e. Support: Report a Problem. call in user 1) from joining the meeting. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Grace B. Hou, Secretary IDHS Office Locator. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. After you login with your Digital ID, you will be prompted for your RACF credentials. Grace B. Hou, Secretary, IDHS Help Line
Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Follow the procedures here. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Verify senders of texts, email and phone calls. If you are using the Citrix Workspace App, you run the risk of not connecting. Please respond by saying, "This is . Is a program bug keeping you from being able to accomplish your work? Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. Use this link if you need to manage or reset passwords. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Staff will respond to service requests during the published Business Hours. Industry best practices guide secure service delivery to agencies. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. These practices apply to text messages, as well. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . As always please consult with your doctor before starting any exercise. The Federal Trade Commission has issued recommendations for how you can take action right now. Are you unable to recall your Digital ID user name or password? Central Complaint Registry. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. We are working through all the requests for assistance and will get to you as quickly as we can. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. DoIT Identity Management Accounts Footer. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. Together, we can build a strong cyber defense for the State of Illinois. Many of you are approaching the time to reset your user password. If this feature is not listed, it may not be enabled. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Webex is your go to for all your Remote Work meeting events. The ITSD team creates a work log entry including the provided information. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Making another contact via the help desk or report a problem could further delay the process. For instructions on how to do that while working remotely, visit: remote work FAQs. Increased phishing alert! This system is for authorized users and official business only. May 21, 2020Its important to take care of your health and wellness during this time. Make sure you are getting up from your desk/table for breaks to move around during the work day. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. IDHS Help Line 1-800-843-6154 Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) The CIO or Group CIO may follow-up with the ITSD Manager or email. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. This will prevent unidentified telephone connections (i.e. both Illinois residents and out-of-state users. The email should contain supporting documentation for escalation. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Use this link if you need to manage or reset passwords. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. DoIT targets to provision in accordance with Request Fulfillment guidelines. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. To begin the password recovery process, choose one of the following options. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Employees may logon with their state credentials (e.g. More information is posted on the this page. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. For instructions on how to do from remote visit: remote work FAQs. As you transition to remote work, Webex and videoconferencing skills will become more valuable. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Thank you for your patience. Benefit Choice is open thru the end of May 2020. For additional self-help tips, please visit Remotework.illinois.gov. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. TTY Support Line: 866-277-5669 DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Visit More Support Links Services Catalog Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. A good tip is to clean up your screen as you go. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. More information is posted on the DoIT Remote Work page. Help Me Grow. From identity management, administration of the statewide network and creating agency resiliency plan. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. In the meantime, please keep trying to connect via Citrix. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS -Staff will escalate to management as required. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. 1-800-843-6154
Email: DoIT.Helpdesk@illinois.gov. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. For additional remote access details visit the Remote Work FAQs. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Something was working and now isn't? Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM.
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