You are advised to bring your HSBC plastic card with you for travel in case Apple Pay is not accepted. b) Irregular Income Earner/Part-timer: latest 3 months bank book/statement/ eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 3 months salary slip. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? Can I use "Pay with RC" to offset any transactions in currencies other than HKD? We will follow up on the case and will notify you when there is any update. Which HSBC credit card can I use to apply for Apple Pay? Other transactions do not qualify and these transactions include the following: (i) any unposted, cancelled or refunded transaction; (iv) Octopus AAVS (Octopus Automatic Add-Value Service); (v) withdrawal amount under a cash instalment plan and/or a cash credit plan; (vii) purchase and/or reload of stored value cards or e-Wallets; (viii) transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques); (ix) transaction at financial institutions (including purchase of merchandise and services from banks); You should apply at least 3 working days before the payment due date of the relevant eligible transaction. We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. "Pay with RC" is an exclusive function only available on Reward+. Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. Transaction limit depends on the setting of the contactless terminal. Do not jailbreak or root your devices. These changes are part of an industry-wide security improvements to make online purchases safer. It provides a fast, easy and private way to pay in stores using your compatible iPhone or Apple Watch, and within some apps on your compatible iPhone or iPad. I've just updated my mobile number at a branch or on HSBC Online Banking. The exchange rate used will be the HSBC Exchange Rate applicable at the time your wire transfer is processed. You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. How can I access my previous monthly eStatements? No. You can still use online banking, via browser only, if you don't use the Mobile Secure Key. What kinds of transactions are shown in "Pay with RC"? HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. Cross-border disclosure. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). If you have a business, you might like to explore our page on how to build a cyber-aware business. How can I know whether my application for HSBC PremierMastercardCredit Card is successful? You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. New Zealand National Clearing Code (NCC) API Lookup. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. This service is to help you protect your account against financial crime when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. Yes, you can add an additional cardholder to any HSBC credit card you hold unless it's an HSBC EveryMile Credit Card or an HSBC Visa Gold Card for students. Location code 0-9 A-Z 2 characters made up of letters or numbers. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. If I am overseas, can I still use this service? The changes will look slightly different depending on the browser you use: PDF, JPEG, GIF or TIFF files are accepted. If you don't see this, and the payment is declined, it's probably because the retailer is not using 3D Secure. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. For us to carry out these checks, retailers need to process your payment using a system called 3D Secure. How do I register for the Verification Code for Online Transaction service? The Hang Seng bank code is 024. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. It's a system called 'behavioural biometrics' and it works because the way you type is unique to you. Google Pay can only work on device which is not rooted. What should I do if I encounteran automatic terminal overseas that only accepts credit cards with a PIN? No, your Samsung Pay and your HSBC plastic card share the same card account. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. Will I be charged for using the Verification Code for Online Transaction service? As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. From 15 April 2021, a quicker and easier password reset journey is available for online banking. With the Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay. For more details please read our cookie policy. For more information, please see ourSupported Browsers page. There is not a "default" card setting in Samsung Pay. 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. I am an additional cardholder. You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? Open the email and find the verification code. Your monthly credit card statement will tell you when your RewardCash is due to expire. HSBC routing numbers for receiving a wire payment, ABA/ACH when receiving an electronic transfer, ABA when receiving a funds transfer through Fedwire, ABA for receiving a funds transfer through Fedwire accounts in California, HSBC CHIPS code (when receiving a funds transfer or international wire), HSBC SWIFT code (or when receiving an international wire). 1. Press the yellow button and enter the 6 digits shown on your Security Device to continue. Choose a section to give feedback on. This is an important part of keeping you safe when you use your card online. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. Enter the 6 digit security code displayed to you on the new Security Device and click "continue". We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. HSBC will not charge you any additional fee for using Google Pay. No. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? HSBC Advance and HSBC Personal Banking. Log on to HSBC Malaysia Mobile Banking app on another device. Your debit card provides a direct link to your checking account, which means your balance could be completely wiped out if it ends up in the wrong hands. Instead, you'll be redirected back to the merchant's website. Press and hold the green button for 2 seconds to turn on your Security Device. We may send you alerts to keep you up to date on your account activities or to check that a transaction is genuine. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. When do I need to generate the transaction verification code? Can I switch back to my physical Security Device if I don't like using Mobile Secure Key? How can I tell if a message is really from HSBC, or from a fraudster? To report incidents more than 30 days old, please call our Customer Service Hotline. International Wire Transfers can be cancelled for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. You can also use fingerprint or facial recognition, if your device has these features. HSBC SWIFT code (or when receiving an international wire) MRMDUS33 HSBC Address HSBC Bank USA, N.A. I applied for a personal credit card /personal loan through HSBC Branch / Call centre, can I also submit the document via online? RC is always presented as a whole number on Reward+. When will I be able to use the Verification Code for Online Transaction Service with my updated number? Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. Why? For device purchase from Hong Kong and Macau, you will need to install a Hong Kong SIM card to use Samsung Pay. keys, mobile phone, briefcase, etc. Australia BSB Number API Lookup. No - we'll only use your mobile phone number or email address to send you one-time passcodes when we need to check it's you making an online purchase. 2. With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay. Can I use Visa Secure / Mastercard ID Check with my password or other personal details to complete my online transactions? Add your HSBC credit card to Samsung Pay app to make transactions with your Samsung device in stores or in app. It's easy to share your ideas, stay informed and join the conversation. If you don't update your details, we won't be able to send you a one-time passcode and you might not be able to complete your online purchase. However, HSBC Bank uses different SWIFT/BIC codes for the different types of banking services it offers. If you have registered for a particular fund, you can also check its yield and price data. If you receive an SMS asking for this kind of information, please stay alert, and: What is a Verification Code for Online Transaction for? The finance charge will be calculated and accrued on a daily basis. Account number with non-digits (Enter last 8 numbers only) 123A4567BC89D: 23456789: Email address: test@test.com: testteom = 83788366 (Details can reference to on-screen instruction) Verification - HSBC UK Online ID verification You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. The current standard redemption rate is $1 RC = HK$1. "Amount due" is the net amount you need to pay before the due date in order to fully settle your current statement. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. What payee/beneficiary information do I need to enter into my Mobile Secure Key? Transaction verification code. Can I use Apple Pay with a jailbroken device? What is the difference? What is the charge? The passcode should be 6 digits long and will only contain numbers. HSBC employs the latest internet security measure with the adoption of the EV SSL Certificate (Extended Validation SSL Certificate) which will instantly let you know that you're on a genuine HSBC website. From the list, select Show Details on the bottom of the future-dated transfer of which you would like to cancel. Depending on the merchant setup, you may use contactless payment function for contactless payment transaction of up to HK$1,000*. However, if you realise your credit card is lost or stolen, please report it immediately via the HSBC HK Mobile Banking app or HSBC Online Banking. You must have the below to use Samsung Pay: 1) You must have an eligible Samsung device: Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. Then click Continue. To request a Security Device or further assistance, please contact us. Choose encrypted networks when you use Wi-Fi and remove unnecessary Wi-Fi connection settings. The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. Tap on "Open Samsung Pay" under info tab. The file size must not exceed 2 MB (a maximum of 10MB for 5 files). United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Log on to HSBC Online Banking with your Security Device. It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. Can additional cardholders apply for Google Pay? Fraud alert: Don't fall victim to a scam. Can I cancel my "Pay with RC" instructions after they've been confirmed? Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. It usually looks like a shortened version of that bank's name. If you live in an area with poor mobile network coverage or your phone's damaged, meaning you can't receive text messages, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll explain how you can make online purchases. All other outstanding credit card balance including card purchases and cash advances will be subject to the interest rates and finance charges as set out in the Tariff Guide. Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. The one-time passcode is only for use with Verified by Visa/Mastercard ID Check and you should never share it within anyone, even bank staff. No interestwill be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. ^All charges are subject to revision without notice. Please restart the PIN setup process and choose another 6-digit PIN. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? Retrieving your security code 1. Start right away and find out more about our credit cards and the various rewards and offers, Electric Vehicle Personal Instalment Loan, Submit documents for Credit Limit Increase, Submit documents for Cash Instalment Plan, Submit documents for the 100% Personal Loan Guarantee Scheme, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, Verification Code for Online Transaction FAQs, https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2, https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html, https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/, https://www.google.com/android/devicemanager, https://www.google.com/android/devicemanage, Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), And your nearest Express Banking location, Careers, media, investor and corporate information, HSBC Pulse UnionPay Dual Currency Diamond Card, On the home page, select the "support" tab at the bottom, Enquire about your card application status, Change your personal information and address, Request a Personal Identification Number (PIN), iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE and later, iPad Pro, iPad Air 2, iPad mini4, iPad mini 3, and later, Tap the plus sign in the upper right corner, Select "Next" and use your iSight camera to enter the card information, Tap "Wallet & Apple Pay" and select Add a Credit or Debit Card, Tap "Wallet & Apple Pay" and select "Add Credit or Debit Card". No, following the launch of the Verification Code for Online Transaction service, using your password or personal details to authenticate transactions via the Visa Secure and Mastercard ID Check services have been discontinued. With "HSBC" displayed on the Security Device screen, press the green button again. For security purposes, we may ask you to enter a verification code to confirm your identity. Why I cannot use Samsung Pay even my mobile phone comes with the app? Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. 5. Beware of viruses, especially on your mobile devices. You can only view your registration records on the device with which you use to register the offer. These changes are part of an industry-wide security improvements to make online purchases safer. Apple Pay transactions are treated the same as the other credit card transactions and thus you can earn $1 RewardCash for every HKD250 you spend on Apple Pay. Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). You'll need to restart the PIN set-up process by pressing the green button on your device. For details please visit https://findmymobile.samsung.com. From 30 July 2021 onwards, your Mobile Secure Key will work on only one mobile device at a time. The SWIFT/BIC code for HSBC UK BANK PLC is HBUKGB4BXXX. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. The digital card is stored and protected in Secure Environment using Samsung Knox technology. You do not need internet access to make purchases on Apple Pay. Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. Wire receipts are available for up to two years in Personal Internet Banking. Is using contactless payment function safe? You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. While upload is in progress, your Personal Internet Banking session will not affect the upload process. Those completed after 5:45pm ET on business days will be automatically re-dated to the next business day. We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). or higher. We won't charge you for the service either. You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement.
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