Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. They all keep telling me reapply in Xfinity site. I had a small issue with my Dad's credit card today and was immediately put in contact with a live agent at the CC company. [Edited: "Solicitation"]. Did you also get the Comcast email about getting denied or no email at all from Comcast? Those 3 goals are: There are three ways to apply using the national verification number for the EBB program. I was approved and received an application ID number. 2. Or was there something you couldn't fill out? Guess what isn't on there? I reapplied on the 25th and was allowed to enter my info; name, address and last 4 of my social. There are several things that could cause this error and email to occur. Online: Use the Lifeline National Verifier application system to create an account and see if you qualify. The map below outlines the existing NV database connection in each state and territory. I asked him, if this doesn't work then what? I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. USAC will approve or reject mock applications based on the service provider request; however, this process will not validate that the documentation is acceptable. After a consumer qualifies for Lifeline through the consumer portal, they need to contact a service provider to enroll in the program. AT&T does not determine eligibility. Hm, that is not good at all. Xfinity rejected it saying I'm not in national verifier system. Just got my next month's bill. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Those on qualifying Tribal lands can save up to $75 per month. That was a big SNFU also. Hence, use the National verifier service provider portal. On December 31, 2021, all EBB Program participating providers were transitioned to ACP participating providers. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. Who Will Qualify The National Verifier for EBB Program? of what you explain, same excuses! What???????? But xfinity is not able to solve their issues on their end. If a customer has a multi-line account with other users that all qualify for the EBB benefit, does each line receive a benefit? They said it would not be applied until my next month's bill. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Lifeline Accountability Database. he came back and said, they told him to tell me that it is required to apply to the national verifier first!!! I am a long time comcast member and I have Lifeline thru Safelink Wireless. If your bundle also includes a video service, you will be responsible for that portion of your bill, as well as any charges that are more than the monthly benefit. There are three simple steps to apply for EBB. Required Documents for National Verifier EBB Program, Application Process for EBB Through National Verifier. The criteria the National Verifier approves are: FCC designed the national verifier to monitor fraud applications. Then re-submit your enrollment application . The easiest way to apply is to go toaffordableconnectivity.gov. Please help! National Verifier Budget Devices Eligibility Daily Releases * Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval. For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. (I am verified and approved with USAC, the national verifier and have an application ID number). So it is trustworthy to receive the benefits through the National verifier process. The system will also recertify Lifeline subscribers annually. This is quite frustrating given that Comcast isn't losing any money since these are federal funds being used. On December 27, 2020, the Consolidated Appropriations Act, 2021 became law and established an Emergency Broadband Connectivity Fund of $3.2 billion in the United States Treasury to help Americans afford internet service during the pandemic. I've gotten the same email from xfinity. Did you also get the Comcast email about getting denied or no email at all from Comcast? I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. By mail: Print and complete an application . Please ensure all information matches exactly on your applications, and if you continue to run into issues with submitting the app, please reach out to our Internet Essentials team at the below number. Hello and thank you! In addition, if there are changes to your name that need to be made to your account, this can be done in-store with a valid ID with the corrected name. I have gotten the same email as above. 116-260, div. Same problem. We want to ensure you're able to take advantage of the program if eligible. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. I'm on the end of my rope. How do I qualify for the Emergency Broadband Benefit? If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? People who passed the Lifeline verifier now can automatically be considered EBB eligible. It is also called The Lifeline National Eligibility Verifier. Those eligible can enroll in the program by applying online at the EBB website, contacting their broadband provider or by mailing in a printed application form. The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). Or you can contact the service provider. Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. I know you mentioned calling two different numbers, was this one of them? They will be able to help moving forward. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! How long will the Affordable Connectivity Program last? Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. ACP is a federal government program operated by the FCC. Your application may have failed for one of the following reasons: You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. You guys keep saying "please reach out to our Internet Essentials team" for help. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. The FCC Office Of Managing Director and Wireline Competition Bureau announced mitigation measures for Emergency Broadband Benefit Program enrollments based on the Community Eligibility Provision in public notices issued on November 22, 2021. 2023 Universal Service Administrative Company. Get Approved Complete the form and if qualified, you'll get your National Verifier ID. Only one Emergency Broadband Benefit per household, not per person, is allowed. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. If you are already approved for Lifeline, there is no need to re-apply for ACP. In the Infrastructure Act, Congress established the Affordable Connectivity Program (ACP) on the basis of the preexisting Emergency Broadband Benefit Program (EBB Program), with modifications designed to transform it from an emergency response to a public health crisis to a longer-term program to support making discounted broadband service and Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. 1-855-846-8376. Hello and thank you! The NV has automated database connections to verify consumer eligibility for Lifeline. I might have signed with another ISP; Not true again, I have been with Comcast for more than 20 years. I was told they didn't have a team that would do these and there's nothing they can do. Comcast your turn to FINALLY fix this. Ok, so I reapplied, same rejection email from Xfinity. I can't even duplicate what I did a couple days ago where I did speak to a human but they kept saying it was the government's fault yet it was Comcast sending out the rejection email. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Same run around, same complete misunderstanding (disregard?) Did you fill out all of the information requested? And then submit an application with Comcast. Bingo "You've been approved for the Emergency Broadband Benefit program. Can I speak to a human that can assist in resolving this matter? The ACP is a government program that provides a benefit for. So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. This is such a headache to deal with this. All info the same and applied with Xfinity 2 days later. EBB Program Overview In the Consolidated Appropriations Act of 2021, Congress appropriated $3.2 billion to the FCC to help low-income households pay for broadband service and connected internet devices. Households enrolled in the EBB Program as of December 31, 2021, continued to receive their current monthly benefit during a 60-day transition period. The consumer will enter each piece of information such as name, address, date of birth. Here, the national verifier plays a key role. It did not work. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. For double filers, the yearly income should be below 198,000 dollars. Eligibility criteria for ACP has been modified. How do I apply and qualify for the Emergency Broadband Benefit? I will post an update should I get approved by Comcast but I am not too confident. The Act directed the Federal Communications Commission to use the fund to establish an Emergency Broadband Benefit Program (EBB Program), under which eligible low-income households may receive a discount off the cost of broadband service and certain connected devices, and participating providers can receive a reimbursement for such discounts. February 26, 2021 - Fact SheetFCC Emergency Broadband Benefit Program Fact Sheet. He says that they told him to reapply for me..what?? The program extends and modifies the more temporary Emergency Broadband Benefit. You will start the application procedure when you are ready with all these documents. I have given up. 2023 Universal Service Administrative Company.
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