Well done . If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? I was dealt with by Ellie who was excellent and the whole process went smoothly. I am very pleased you are satisfied with your visit! 2023 Trustpilot, Inc. All rights reserved. Suggested companies are based on peoples browsing tendencies. He showcased Stratstone Mini very favourably. My son bought a second-hand car from Strastones and I paid for the car on my debit card. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Your review is very important to us, as our goal is to deliver an outstanding customer experience. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Found a mini in difficult times for me. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Holly was a new member of the sales team & in our opinion a great credit to the company. They kept it overnight so they could listen to it cold start and fixed the problem that day. Very knowledable reception staff took very good care of me. Our family came to buy a used mini in the 12k range. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Its lovely to see you had a great experience with us!Customer Services. Date of experience: 20 February 2022. 08:54:04 Attack ad 'not racist', Starmer says Would 100% recommend this dealership. Will definitely get my next bmw from here ! Stratstone BMW. Do you agree with Stratstone - MINI Leeds's TrustScore? Took just one week from first visit to home delivery. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! 2023 Trustpilot A/S. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. They think we customers ate stupid!! Find out how we combat fake reviews. I would highly recommend this dealership if you are looking to buy a Mini. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Centres from all over the country will be taking part in action that makes a difference to their local. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Would highly recommend & would return in the future. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Amazing service professional and helpful team. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. You can unsubscribe from this at any time. We also ensure all reviews are published without moderation. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. I can now add the Stratstone reputation executive team. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! No one could find the fault except these guys. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The salesman was a very pleasant & helpful young man. Check out what 115 people have written so far, and share your own experience. Little gestures go such a long way. Very happy with the overall experience. Hi Anna,Thank you very much for 5* review! - their short term thinking just demonstrates the customer experience is not a value BMW believe in! We value your feedback and take pride in providing the best possible customer service! Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi Anna,Thank you very much for 5* review! Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Keep your eyes peeled for more Big Love content as we set out to deliver. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Wont be buying from them again ever. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! I took the time to look through their website and choose a car nearly 40,000 . Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Thanks again! Hi Dylan,Thank you for taking the time to post this review. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! 2023 Trustpilot A/S. Matt Lee-Shevloff. In the Vehicles & Transportation category. I was regularly kept up-to-date with the progress of my service. Official MINI Retailer in Leeds. Check out what 123 people have written so far, and share your own experience. Also helped with vehicle set up and installing My Mini app explaining everything clearly. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Customer Services, Simply excellent throughout. Stratstone Derby - appalling service. Thanks again Jessica and BMW Stratstone. . his customer service was excellent. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Visit us today. New cars have been difficult to obtain and delays have happened. Would 100% recommend this dealership. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! I think more attention to detail and customer service would make the experience so much nicer. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. I just found the customer service very mediocre. Huge thanks to Ellie, initially, and lastly to Steve and Paul. . Huge thanks to Ellie, initially, and lastly to Steve and Paul. What is MINI Connected and How Do I Use It? The branch is always available for any assistance that you may need. Thanks again!Customer Services. Well done . We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Everything I expected and was promised was done. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. Top service. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Do you agree with Stratstone - BMW Leeds's 4-star rating? We hope that you'll consider us again in the future.Customer Services. Everything I expected and was promised was done. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Holly was a new member of the sales team & in our opinion a great credit to the company. Thank you for taking the time to leave us your rating!Customer Services. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Companies can ask for reviews via automatic invitations. Just had the first service on a second hand car I bought last year from Strastone. He showcased Stratstone Mini very favourably. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. All rights reserved. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Voice your opinion today and hear what 115 customers have already said.
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