All fees and charges relating to your transaction will be disclosed to you during the purchase process. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Once the package leaves the facility, it will remain en route using the address you initially provided. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). Sign up now. I have sent the company numerous emails on an approximate date Id receive the tickets on. By: Author Olin Wade (Remodel or Move Stuff). If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Violation thereof is grounds for revocation, seizure or cancellation without refund. Whats the difference between a dust extractor and a vacuum cleaner? To read the updated Privacy Policy, please. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). The customer service team should be able to help you update the delivery address. See details. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). I requested a refund for my ticket due to **** application. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Reroute your package to a different location or change the delivery date. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. This does not apply to "Adult Signature Required" deliveries. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. I asked for a refund. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. The customer service rep will be able to provide instructions on how to handle the reroute. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Verification of information may be required prior to the acknowledgment or completion of any purchase. I missed the delivery of my package and got a notice instead. Thank you. On the first delivery attempt, a shipping label is left at the recipients door. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. com/help. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. See the picture attached I shows the charge and the date. Unfortunately your request is denied. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Required fields are marked *. Select Accept Tickets in the email you received from SeatGeek. I will not be using either Stubhub or AXS ever again. A per-order delivery fee may also be assessed, depending on the delivery method. Dollars. We act on behalf of a seller (our Client) when selling Primary tickets. (United Kingdom) If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. SEARCH/NO EXPECTATION OF PRIVACY. They shipped my tickets to the wrong address even after updating my address months before. All ticket prices for events that occur in the United States are stated in U.S. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. AXS was solely the method of delivery in this matter. For help with your AXS order/account . However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. I have spent the last six weeks trying to receive just an approximate date. Please read this Agreement carefully, because it is a contract that affects your legal rights. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. 4. I offered to pay for ***** over night but they refuse. You should base your purchase decision solely on the information provided. AXS holds onto funds from resale of tickets. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. From the app, you are only able to change your zip code and password. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Postal Service. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. It is also possible that the sender may ask you to send the package back to them. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. What do I do? In general, it is not illegal to keep a package that was wrongly delivered to you. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. Yes, police can investigate missing parcels. Price and availability of any ticket, product or service on the Service are subject to change without notice. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. An adult must sign for these packages at the time of delivery. Upon review we do see that your reshipped tickets show delivered on 3/23. If using the AXS App, click the person icon on the bottom of your screen to access your account info. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Enter a transfer amount and select a transfer. You will then be asked to provide the address you want the package to be delivered to. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. x. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. At the bottom, click Trash . Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). I am sorry to hear that your order was not received. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. Install the AXS app before your event. International Association of Better Business Bureaus. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. So went to check my bank account and I was charge the $42 for the ticket. Due to the high demand of this event most lines for entry will be long. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. After upgrading, members can use My Choice to manage these packages. Yes, UPS does have a live chat feature. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Seller fees on the Service may vary. You should evaluate your risk in determining whether to attend the event. Note that Internet Explorer is no longer supported. Please consult the seller fee information found within our Service. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. I called AXS and waited on the phone for a long time - put on hold, etc. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Footer.languageSelector.ja-jp.region We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Click on Transfer to Bank. Please be sure when accessing the AXS app you are NOT connected to WiFi. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. I did not approve a second charge they're impossible to get a hold of idk what else to do. Change My Address. If the address cannot be corrected, the package will need to be returned. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. This can be found on their website, specifically the Help page. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. We make no representations or warranties about the quality of your watching experience or your display. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. 2. To begin, contact UPS directly and speak to a customer service representative. I also do not understand why they did not send with signature required. BBB is here to help. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. Thank you for contacting AXS. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. To do so, log into your UPS account, select My Delivery and enter in your new address. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. You can do this through the UPS website or by calling their customer service. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Please note that orders are processed only after a billing address and other billing information has been verified. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. PROMOTION RESTRICTIONS. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. Will Call . There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Open an account to save 30% off FedEx Express, access time-saving tools, and more! You should receive a confirmation after concluding your transaction. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Individuals in possession of a recording device are subject to confiscation and/or ejection. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. By using the Service, you agree to the Privacy Policy and Terms of Use. . Learn more aboutFedEx Delivery Manager. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction.