Any ideas? I have a R7800 in my office with the latest firmware (V1.0.2.52).I also have an olderNetgear WNR3500L running as an access point about 100 feet away. Apple's New Rapid Security Response Is a Fast Fix for Device Security, Why Googles New Pixel 7A May Be the Phone Youve Been Waiting For, iOS 17 Could Restrict Some Popular Features Based on Your Location, Smartphone Keyboards Are Awful, But New Tactile Keys Could Change That, Why Beats Are No Longer the Coolest Cans on the Block, Steams Latest Client Beta Teases Performance Boosts and Custom Overlays, Why You Might Love Android Tablets Like OnePlus PadiPads Arent the Only Option, Why Lock Screen Widgets Make Even More Sense On a Big iPadOS 17 Screen. Powered by Discourse, best viewed with JavaScript enabled. I can't get above 150mbps on 20MHz _________________ Netgear R7800 Past dd-wrt routers: Linksys WRT3200ACM Buffalo WZR-1750DHP Linksys E4200 v1 Linksys E3000 NETGEAR creates innovative networking products that connect people, power businesses and advance the way we live. Do you have a suggestion for improving this article? When should I use a Nighthawk router, a range extender, or an Orbi WiFi System? Your NETGEAR router features high powered amplifiers and antennas to maximize your WiFi coverage. If you're setting up your network for the first time, the default ID may contain the frequency. You can do this by first forgetting the network on Windows 10 or forgetting the network on Windows 11. I can't get above 150mbps on 20MHz. After the reset, you can log in to your modem with the default username and password. If not, check the documentation that came with your router, or see if it's printed on a label somewhere on the hardware itself. Troubleshooting why your 5GHz Wi-Fi is not showing up. As you troubleshoot, keep in mind that its normal for your speeds to decrease as your move away from your router, as your WiFi device must switch to lower frequency wireless bands to maintain its connection. Higher frequency bands enable faster connections, but they have less range and cannot penetrate solid objects like walls and floors. Also I should have added that I have tried both software resets and hard resets (paper clip method). You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. If yes - normal. This one is more difficult to solve, as it might not be just down to the router. For more information see the following articles: Most NETGEAR routers feature the ability to configure various settings that can affect the speed of your connection, like quality of service (QoS) and wireless link rate. Then, walk through the steps to connect to your Wi-Fi network and make sure to choose the 5 GHz network. You may click on the link below to download it. In details, here are the current settings: I am in Japan, hence the country code setting. If your router uses Smart Connect and your devices still only connect to the 2.4 GHz band, you might need to reset your devices WiFi settings and start over. Some routers feature extra settings that allow you to restrict bandwidth to specific devices on your network. SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers, network storage and the ins and outs of building and maintaining a small network. What steps should I take if a Netgear router reset isn't working? make sure you're getting the internet speed you're paying for, choosing the best wireless channel for each device, Interference from physical objects or other devices, Your password is incorrect or has been changed, Hardware issues such as a faulty antenna or capacitator. Whatever problem you're having, here are some general router troubleshooting tips: Restart your router. Posted: Tue Sep 12, 2017 23:36 Post subject: R7800: 80MHz on 5GHZ not working. Never had an issue with 2.4 GHz. What channel is yours set at? Quick and easy solutions are available for you in the NETGEAR community. What is the difference between 2.4 GHz, 5 GHz, and 6 GHz wireless frequencies? Please be tolerant and patient of others, especially newcomers. I am running latest V1.0.3.68_1.1.31 and 5G is solid for me. I recall reading that the 5 GHz antenna's are different from the 2.4 GHz antenna's hence the numbering system. The signal strength decreases as it passes through walls and other objects; some objects, like metal cabinets, might block the signal entirely. R7800 5ghz stops working! iPhone v. Android: Which Is Best For You? I only have a couple of 5 GHz devices and when I go to use them (infrequently) they usually cannot connect to the router. Just in case if anyone wants to read what they did in this version here is the link. Anyway, I went ahead and bought another R7800. Given your observation, hardware issues sounds like a good place to start. No need for more than one for the same thing. This is because there are so many different potential causes for this problem to occur. While you can use a router without a modem to communicate with other connected devices, you'll also need a modem and an internet service provider (ISP) to access the internet. Connectivity to 5 GHz radio is lost after a period of time requiring the router to be power cycled. you set a one is free. The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. It's reasonable you want to change these. Plug it into the power source and press the power button if it doesn't turn on automatically. we just do it since we do not like any restrictions enforced by stupid cocaine snorting managers. Visit our corporate site (opens in new tab). The big tip that helped me, was after doing the firmware update, I did a factory reset to reset all of the settings to default, and it also forces the router to get new internal drivers for itself. NY 10036. Therefore I conclude the issues indeed were related to hardware. I turned off QoS and turned off 2.4ghz 20/80mhz compatibility and powered up the advanced HT160 but now it seems to loose the 5ghz network intermittently w/o any signs of why. While you're in the Wi-Fi settings, also check you've selected the best Wi-Fi channel for the 5 GHz network. This is dependent on the individual device and not the router. As I stated, the only way to get 5ghz back is to unplug the router and let it sit for a minute or two. If you can connect to your Wi-Fi network but can't use the internet, then you likely need to troubleshoot your modem. Pick a different one to the default and see if that helps. We hope you'll join the conversation by posting to an open topic or starting a new one. It will still show the 5G broadcast on device but devices drop the connection. But, there are also some common issues you may want to address but aren't sure where to start. To resolve poor wireless range or a weak WiFi signal from your NETGEAR router, try the following: A clear line of sight from your router to your devices provides the best WiFi signal. Can't rule out hardware fault if you didn't try it on stock. Consider this as you experiment with different locations and orientations. When folks state they have had a ticket open for a long time I always wonder if they have tried the latest firmware. For more information, see How do I change the wireless channel on my NETGEAR router? Thanks for the reply, Happy new year and sorry for the delay holidays. Once logged in to the web app you'll find both of these options under wireless. In my office I have my iPhone and iPad both running the latest iOS. What channel is yours set at? For example, a typical WiFi 6 router with Gigabit Ethernet ports can deliver 1200 Mbps per wireless stream in ideal conditions, or 1000 Mbps per wired connection. Because of the 6 GHz bands shorter range, WiFi 6E routers must be positioned close to where you require the high-speed 6 GHz connection. If there are other networks nearby using the same channel, it could get congested and as such your speeds may suffer. It's picky with channels, anything above 153 is no go. Are you using DFS channels? What am I doing wrong? Meanwhile, my laptop remained disrupted until. Your NETGEAR router features high-powered amplifiers and antennas to maximize your WiFi coverage. The wifi on the Netgear has been dropping out quite a bit since Monday. We recommend that you avoid placing your router in rooms like a basement, attic, or closet, and avoid other devices that might cause interference, like microwave ovens or baby monitors. like i said.. wireless settings wiki below.. Last Updated:03/08/2023 GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. Specifically, are they secure and in the correct places. Try going into- Advanced > Advanced Setup > Wireless Settings Under Wireless Advanced Settings (GHz a/n/ac), make sure "Enable Wireless Router Radio" is enabled. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In a nutshell: the 5Ghz network status says it's up, but it's really not available. Higher frequency bands provide a faster connection, but have less range, and cannot penetrate solid objects like walls and floors. The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. I can manually connect to the R7800. Many factors can affect your Internet connection speed for devices on your home network. How to best proceed with REMOTE firmware update and reconfig? For example, older Category 5 (Cat5) Ethernet cables have a 100 Mbps limit. Easy to use. You've moved your laptop to a new location in the house and can't access the 5 GHz network anymore. I want them to connect to my R7800 5GHZ that is 5 feet away. You could also try the30-30-30 reset, which involves 30 seconds of pressing the reset button, unplugging the router, and plugging it in again while holding the reset button. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Make sure your Wi-Fi adapter is capable of connecting to 5 GHz networks. Never had an issue with 2.4 GHz. How to Fix When a 5 GHz Network Isn't Working. If your model supports it, you might be able to log into the router and use theNetgear password recovery feature. That means 40MHz 2.4GHz running at up to 600Mbit/s (two streams), and 160MHz 5GHz running at up to 4.8Gbit/s (four channels . 2,4 GHz still looks good. If you recently updated your Wi-Fi adapter driver right before the problem started, try rolling back that driver update to see if you can then connect to your 5 GHz network again. 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Reg domain was never changed and is listed as United_States. Range extenders are cost effective and work well in smaller homes and apartments, while mesh WiFi systems like Orbi WiFi and Nighthawk Mesh provide whole home coverage with devices that are easy to set up and manage. If you haven't updated your network adapter driver in a while, that outdated driver could cause issues with accessing your 5 GHz network. If you don't see an option to connect to the 5 GHz network during the step above to connect to the network, your adapter may not have that capability. How do I change the wireless mode (link rate) on my NETGEAR router? All routers need an antenna, whether internal or external, to work properly. What is the difference between WiFi 6E and WiFi 6? Make sure your router has the 5 GHz band enabled. This article will explain some steps to take to get it all working again. Article ID: 25182. Ensure you're entering the correct information, as listed on the device, in the product manual, or on this list ofNetgear default passwords. Before I did this, I was always losing my 5GHz. Whatever you are using, try the other - but I don't think this is the reason. You could also try using free driver updater tools. The problem is always the same, once it occurs devices cannot connect to the 5GHz band. and our They both want to connect to the 3500L 2.4GHZ channel even though it is 100 feet away. I received a new router by RMA and it's having the exact same problem as before. any changelog for this or eta on final release. It can't be anything above 153 is a no go, mine is on channel 161, so it's got to be a setting of yours. Check your devices specifications to see if it can use the 5 GHz or 6 GHz bands. It failed to connect and switched back to 2.4GHz. Yes Login to the web app as above in step 2. Even with no security devices go through the connection sequence but then are unable to connect. Look for "dual-band" adapters from well-known brands. Can you reproduce the same behaviour when you install the current latest snapshot build? If your hardware can broadcast both 2.4 GHz and 5 GHz, you can create a wireless network for the lower frequency. Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. One easy trick is to use the 5GHz connection if your router supports it. Also I expect someone to ask if you are using the ath10k-ct driver/firmware vs the non-ct variant.