Stay away from CCI Hotel bookings located in Texas. I was then directed from the Cci representative as to the actions needed to cancel. They said it would be $66 a night . The site quoted me $181 per night and then charged me $365 per night. Went to gook a room, They advertised a price for a room with Free cancellation. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. I thought that was my room charge. Plus they added a $553.73 charge for what they call a service fee? Kind Regards, Business Profile CCI Hotel Reservations Hotel Reservation Looking for more information? Booking.com: anyone managed to upgrade their Genius level? This is clearly deceptive to LaQuinta Inns and its customers. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. You should have done research first, Reed. Anymore to tend to my aged needs. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I too experience being scammed by CCI/ GETAROOM. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Did you complain to your credit card provider? I do not even own a Mastercard. . This business should be put out of business! Also be sure you have your R# for the reservation or they refuse to talk to you. And now I made a reservation on what looked like the website of the hotel I wished to stay at. Demand the hotel to pay for the drive to another hotel. they transferred me to another person. He said I had to go thru getaroom to get my money back. "You can't, " the fellow said. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. How do I get my money back. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. I was told I would need to contact CCI to have the taxes reversed. You have two seperate issues - The Service Fee, and you have the whole thing backwards. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. - Nyckel, machine learning API It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. Arriving Saturday, June 19 and checking out Tuesday, June 22nd. "It is not included, unfortunately, " she said. I also discovered that Hilton had charged CCI $292.77 almost $100 less than what CCI charged me.a pretty steep "fee." . If not fraud, definitely unfair and deceptive business practices. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. It didn't help that a couple of "ripoff" reps didn't speak English as thir first languague. I then called CCI* Hotel Reservations several times and got nowhere. Booked a room that should of cost 125cnd plus tax. This is Bravo Sierra. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. By using this website you agree to our Cookies Policy. Trip Planning - How to Protect your Travel Plans. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. Is Travel Expo 2021 legitimate? I knew it was all a mistake and immediately called American Express and Paul Was charged 529.96. I have no disputed it with my bank. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. It's been three weeks and nothing yet. Many secured connections require a two-step verification process. Ended up charging me $173.24 . This comment was posted by a verified customer. I booked two rooms. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . Be carefull. This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. Booked a reservation for a 2 night stay. Coincidence? Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. I was looking for a two night reservation and got online at what I thought was the Days Inn website. she told me that i would not be charged and today they charges my account. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. As in #3 Getaroom are a prepay site. Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. You can also contact your bank or credit card company and dispute the charges and try to recover the money. Called the hotel no booking and when I cxld they charged a full night's stay which is not in line with the hotel policy. We ended up paying 20.00 more than the hotel would have charged. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. CCI sent me a copy of their receipt. "Unfortunately, " she said, she could do nothing about it. I have reported this to the district attorney of Washington State. Spoke to a gentleman and told him i had two cats and need a hotel that would take them. I want my money back. From the reviews I have been reading I will never use you again. "That's just taxes and fees, Sir, " he said. Getaroom - I have a charge on my credit card that needs explaining. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. We immediately went to cancel & notify our cc company. I canceled within 48 hours and was charged 2801.91 for 3 rooms we didn't even use. We arrived at the Hilton a hour later. The site said the charge would be $102 rate and that turned into a $160 charge. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. The bill on the confirmation was $102.27 from CCI. less. I cancelled the booking but the money has b not been refunded. I booked a room through them, had to pay for the room through there website. I followed the instruction of the hotel and contacted CCI. Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. I asked. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. "How'd you get from $125 to $174?" This company is nothing but FRAUD. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. We checked in and went to the room. Also be sure you have your R# for the reservation or they refuse to talk to you. Immediately I got an alert on my phone for several charges. What a scam! What went wrong? - Personal Finance Club Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. When I arrived at hampton inn un baytown, tx I got charged for that room again. Now I have to worry with being double charged. Wife was searching reservations online. They have duped millions of travelers with no action from government. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. I booked a room at Americas Best Value Inn in Tucson Arizona. Today You gave me C3037566103 cancellation number. I have found numerous reviews about them, WARNING people. That was almost an extra night! Having had a late start and 2 young children they decided to stay overnight in Ohio. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. I called them three times which they put me on hold three times to call the hotel. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. Also be sure you have your R# for the reservation or they refuse to talk to you. CCI sent me a copy of their receipt. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. The cost was almost $150.00 more for the stay. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. So basically this is a company who is stealing peoples money with no consequences. I immediately went to the hotel and asked about the fees. Made the reservation, chose a room and paid the bill. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. First seen on January 6, 2018, Unable to obtain a duplicate receipt with joining their assistance tech's purchase of policy protection, Monster Resorts Group/Monster Vacations Group. Same things as everyone else. Our Role as Agent. > I think this is the start of the problem. They will charge you well over the price that the hotel is actually charging. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. Fraudulently charged to my card using a virtual card. Hilton brand has its own site so did you think or assume you were on that site after doing an Internet search for the hotels name? After entering all my credit card information and hitting 'Submit' the new total was around $150. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. I simply booked directly with Days Inn and am disputing the charge with my credit card company. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Canceled 3/11/20giving me the run around. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center I ask for it they said they would send. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. COUNTY OCCUPANCY TAX $6.29 Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? 1. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. I have never heard of CCI and hope to never hear of them again. First seen on October 12, 2021, Last updated on October 12, 2021. . Hopefully someone will investigate and put a stop to them. When I called their number I was under the impression I was calling the Super * Motel. I would not have booked it in the wrong state! He was friendly at first, looked up availability and came back that there were no rooms available. Same thing happened to me with doubletree hotel. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. Chose the hotel I wanted to stay at and a room 6 months in advance . CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. Desired outcome: Last updated on November 4, 2022. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. The email was immediately returned to me with the message that it could not be delivered. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. Theyre a rip off!!! I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. Did you book that from a Tripadvisor page? Share your photos and videos with others to prove the truth of your words. Made online hotel reservation for Best Western, Willerby Manor, Hull. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. By using this website you agree to our Cookies Policy. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. The $61.51 is listed as Tax Recovery Charges & Service Fees. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Refund $48.12 to my credit card. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. Read full review of CCI Hotel Reservations, Make people and Google aware of the practices of this people, Read full review of CCI Hotel Reservations and 1 comment, Fraudulent third party reservation practices, Hotel reservation with a 60% tax recovery. He said it was too late he had already acted and could not change the booking that I never authorized. This review was chosen algorithmically as the most valued customer feedback. When you call the 800# its hangs up on you. more than the motel would have charged us directly. estory Send email : Nov 29, 2018 . made reservations for springhill suites and was charges for cci in texas, Happened to me, too. Was told the charge with tax would be $192.78/night per room. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". The room was only $70.00 per night. Assumed it was their websight. Debit CCI*HOTEL@GETAROOM 800-468-3578. This is what happened to me. Also be sure you have your R# for the reservation or they refuse to talk to you. Booked a reservation for a 2 night stay. Made a reservation on the spot for $75. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. Made online hotel reservation for Best Western, Willerby Manor, Hull. Beware of Getaroom or anything to do with CCI Hot-Res. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. I was not even in Texas on that date. I've called several times with no result. Which after 2 months I lost. Price quoted was $84.65. I can't believe this is possible. Since I am usually cautious about online transactions, I am upset that I fell for this scam. You cannot get through to them via phone calls or emails. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. Customer Care We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. I booked two hotel rooms through CCI hotel reservations. Hotel charge was $309 and they charged my credit card $500, what a crook. At check in I provided my credit card again but was charged for the room again at that time. I immedidately called my cc company to dispute the charges. So even . DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. The hotel cant find my resrvation anymore its all a joke. They are a crap company, and there are many others out there as well. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. Thought it was fraud. Which I did. They referred me to their relocation specialists who spent two hours trying to find me accommodations. He was most sympathetic, and he was familiar with guest experiences like ours. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. There was no notification that there was such a large service charge until I checked out. I looked for hotel in Memphis TN using google Maps. Very slick as the site looked like the Embassy Suites site. The company then fraudulently tells banks the consumer agreed to terms. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. I was charged for a motel room after I was informed they my card was declined. Also, there was a notice that there are NO Cancellations! [protected] was listed. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. Beware! We "thought" we were booking DIRECT through Hampton Inn only to find out AFTER THE STAY that we were redirected to CCI Res and charged an additional amount of $82.84 and for a "Tax Recovery & Service Fee". Totally turning them in to the BBB! I am contacting my bank & reporting that this is a fraud. In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. turns out that was just them pretending to be a travel agent. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? "Cool, " I thought, "better than the site's rate." What happened. I think that it's time well spent in comparison to having to try and resolve matters later on. Barbara TIETJE, Cleveland, Ohio. CCI sent me a copy of their receipt. Ask the hotel manager to fix the problem . BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! I did not call them directly, but thought I was calling the hotel myself. They aren't licensed to operate in California. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. got the receipt from Fairfield for the same charges. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. Need more info if you want help. How were you redirected and from where? Booked a room with Bookings.com in Tallahassee, FL. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. I called CCI and was on the phone with them for 3 hours off and on. So many things to watch out for. I suggested that I would cancel the room and look for another hotel. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. What can be done to put this fraud out of business? This company is a scam. I was being evacuated from my home because of a fire. Similar experience to many others here. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. Totally false claims and Scam Stay AWAY. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. Please DO NOT book with this fraudulent company and be VERY careful when you are booking hotels online as this site mimics legitimate hotels sites. So we are making sure others are aware of this. 800-468-3578. They appear as www.reservations.com or www.getaroom.com. Googled a local hotel. I assumed I was speaking to someone at the hotel since it was a local number. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. My credit card charge says CCIHOTEL 800-468-3578. Sounds like you didnt realise the website address said Getaroom. I hope my family at least will be able to do business with you again. The new price was higher than the Hilton website. Desired outcome: He did the right thing, and we left feeling less burned. But according to charge, it was $30. I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. Unbelievable what people do for $ to make other lives miserable. I made a reservation at a Quality Inn for one night; I clicked on the website for the hotel. Make your reservations directly withthe hotel your staying with. I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. Are you a travel agent that uses hotelbeds sometimes? We were appalled at what we saw: Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. This was not mentioned until check out also. Horrible company with horrible policies. I found Hampton Inn Poplar and called the number on the website. I did not have access to a computer, as I was on vacation. Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. In the last 2 months I have called many times and get the same 7 day promise. We apologize for any inconvenience that this may have caused. Their phone tree is a NIGHTMARE and I was disconnected many times. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. We finally gave up. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Was referred to this number by another motel chain, thinking I was connected to LaQuinta. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. NOTE, some hotels charge for the entire stay.