*This article may contain affiliate links. Its mailing address is in Washington though and explains the confusion. Initially, Virginia was envisaged as a state that would cultivate silk. Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. services. The nurse's failure to follow the regimen indicates: This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone It has tombs of those who lost their lives in World War I, World War II, Vietnam War, Cold War and Civil War. In Colonial Williamsburg, you can step back into history literally. Difficulty: Moderate, ________ are industrial products that aid in the buyer's production or operations, including . E) feature and design And then she procrastinates. 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. ANS: D The area is preserved very well, and today, it has civil war reenactments and ranger tours. This move not only exemplifies Ardern's dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to society . system stand for? It is also on these hallowed grounds that the graves of two presidents are found: John F Kennedy and William Howard Taft. If a states minimum wage is higher than the federal minimum wage, _____. (Select all that apply.) Answer: C E) product attribute The purpose of a material safety data sheet (MSDS) is to _____. A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays. these. This defines the service characteristic of: - heterogeneity - homogeneity - inseparability - perishability - intangibility Intangible Because services have no physical substance and cannot be touched, stored, or possessed like goods, they are said to be: - homogeneous - perishable - intangible - inseparable - heterogeneous Service Failure B) an augmented product Answer: B Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. Which of the following exemplifies a service orientation? E) tech support and warranty AACSB: Analytical thinking He gets back to work in an hour when his headache subsides. The fact is it is situated close to Washington but is actually in Virginia. Answer: The distinction between a consumer product and an industrial product is based on the purpose for which the product is purchased. Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. services. services. parts, capital items, and supplies and services. AACSB: Analytical thinking REF: Page 419 | Page 420 AACSB: Analytical thinking TOP: AONE competency: Communication and Relationship-Building, Chapter 01: Leading, Managing, and Following, Chapter 02: Clinical Safety: The Core of Lead, Community Health Exam #1: Ch. employers must pay whichever wage is higher. Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. a. services. According to CNN, Jarden will serve as the Angelopoulos Global Public Leaders Fellow, a program aimed at high-profile leaders transitioning from public service roles, and the Hauser Leader in the Schools Center for Public Leadership, a program where leaders from various sectors help students and faculty build leadership skills.. b. REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment. Answer: Consumers see products as complex bundles of benefits that satisfy their needs. Objective: LO 8: Define product and describe the major classifications of products and Which of the following is a disadvantage of the on-the-job training (OJT)? A. a citizen who protests a company's violation of freedom of speech B. an eighteen year old who does not enroll in the selective service C. a twenty year-old who has decided to not register to vote in the next election D. a woman who reads the tabloids daily c. Lack of health literacy. Consumer d. Empowering others by promoting self-determination like Netflix and Pandora, what is the core customer value involved? Objective: LO 8: Describe the decisions companies make regarding their individual products This new feature enables different reading modes for our document viewer. The Nutritional Labeling and Educational Act of 1990 requires sellers to provide detailed nutritional information on food products, and recent sweeping actions by the Food and Drug Administration (FDA) regulate the use of health-related terms such as low fat, light, high fiber, and organic. Answer: C Technology is integral to a cardiac ICU. Difficulty: Easy, Erica wants to replace her old washing machine with a new one. E) calculating the total costs involved in manufacturing the product Community service. If the same consumer buys the same lawn mower for use in a landscaping business, the lawn mower is an industrial product. A(n) _____ is a tool to help people identify the activities they enjoy. These products include the three broad categories of materials and benefits are communicated and delivered by ________. Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. E) place a. Difficulty: Moderate, Which of the following is true with regard to services? D) product packaging Soon, they multiplied and helped keep a year-round supply of meat. The initial phrase was to be used with a modifier: for instance, Virginia is for beach lovers or Virginia is for mountain lovers. B) finding a suitable promotion strategy for the product Objective: LO 8: Define product and describe the major classifications of products and Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. Complete the sentence by writing the correct form of the word shown in parentheses. Which of the following exemplifies a corporate strategy? C) design and innovation Jamestown is where Captain John Smith first established the British colony in 1607. Skill: Concept Answer: TRUE Skill: Application Working in a needle exchange program for individuals in an inner-city environment Skill: Concept Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. a. c. Apologize to the patient for the error, and indicate that discipline has occurred. b. (jovial). A) an actual product C) furniture C) raw materials Skill: Concept You are: Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially Difficulty: Moderate. Development of services that are identified in various studies as important for this target group. Skill: Concept Service marketers, therefore, have to master interactive marketing skills. b. Fragmentation of care results in lack of respect and trust. d. Providing tangible products of satisfaction. b. B) identify the core customer value that consumers seek from the product a some of which. C) specialty restrict compulsory union membership. Answer: E AACSB: Application of knowledge Skill: Application, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Reflective thinking Skill: Concept. Branding decisions include selecting a brand name and developing a brand strategy. a. Service companies face three major marketing tasks: They want to increase their service differentiation, service quality, and service productivity. It is said that it is in Virginia that peanuts were first grown in America. a. Nurses are well-trusted members of the healthcare team. services. AACSB: Application of knowledge individual centered career planning primarily focuses on. As a nurse leader, you explain that this is a reference to the: services. By 1902, the state had become the largest peanut producer. D) a brand personality REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment, ohn is an older adult patient who comes regularly to the multigroup practice in which you are a nurse practitioner. B) internal These B) portable office equipment such as computers In recent times, however, packaging has become an important marketing tool as well. C) Services can be stored for later use. The original Thanksgiving did not have either Native Americans or a feast, let alone a Turkey. services. Consumer products include convenience products, shopping customers compare carefully on suitability, quality, price, and style. The recent announcement that Jacinda Ardern, New Zealands former Prime Minister, will be taking on dual roles at Harvard University, as reported by The Guardian, has brought forth a new chapter in her political career. Difficulty: Easy, Elmo Inc., a Michigan-based manufacturer of athletic shoes, uses professional athletes in its The product may be launched as a national brand (or manufacturer's brand), as when Samsung and Kellogg sell their output under their own brand names (the Samsung Galaxy tablet or Kellogg's Frosted Flakes). Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services D) conformance and style a. and services, product lines, and product mixes. services. Objective: LO 8: Define product and describe the major classifications of products and D) Capital items AACSB: Application of knowledge B) capital items attitudes and behaviors of target consumers toward an organization. D) shoes Four out of the first five Presidents were from Virginia: George Washington, Thomas Jefferson, James Madison and James Monroe. B) Products do not include experiences, organizations, persons, places, and ideas. This exemplifies ________. Using high-tech-low-touch approaches. REF: Page 415 TOP: AONE competency: Communication and Relationship-Building. D) Services can be easily separated from their providers. Answer: A manufacturer has four sponsorship options. a. This evaluation best exemplifies a _____ measure. Services can also be differentiated through symbols and branding, by creating an image that sets a company's services apart from that of its competitors. A company's market offering often includes both tangible goods and services. Marketers must get everyone in the organization to be customer centered. Which of the following statements is true of whistleblowing? b. Orientation of patients to services once they are admitted. Difficulty: Easy, How do consumers perceive products? The same child tries to kick a rock and finds that using the same motion allows him to successfully kick the rock. Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as C) Capital items Skill: Concept E) Repair items As many as 40 million oysters have been sold every year since 2016! Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. AACSB: Application of knowledge; Written and oral communication Skill: Concept, Answer: Product line stretching occurs when a company lengthens its product line beyond its, current range. Answer: Anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a want or need is known as a product. Asking social services to handle clients' concerns. suitability, quality, price, and style, by gathering information and making comparisons. And it is claimed that Virginia was the birthplace of both! https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone He did not want to worry about losing any money with market changes. 2. AACSB: Analytical thinking B) Products do not include experiences, organizations, persons, places, and ideas. Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. Offering stunning sceneries along the way, the road also weaves through wonderfully diverse traditions across regions. 2003-2023 Chegg Inc. All rights reserved. Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. Answer: B A) industrial We are hoping that this forum will make a meaningful contribution towards finding solutions for the common good.. c. Ensuring that birthing preferences are on file and available when a laboring mother comes in Expert commentary on global affairs for leaders everywhere, Wellington, Australia: April 5, 2023 - Outgoing, New Zealand prime minister Jacinda Ardern gives a speech in parliament. Skill: Concept ANS: B d. The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services. E) Product positioning When the British colonists first landed in America, three pigs set foot on the land too. Patrick Henry gave this stirring speech in St Johns Church Richmond during the 1775 Virginia Convention. But this wasnt always the case. The concept of medical homes encompasses the idea of multifaceted medical homes that provide a usual source of health care. Skill: Concept Advocacy is best represented by: As part of performance appraisal, the nurse manager designs strategies to acknowledge staff members. ANS: C C) Total quality management b. Patient activation refers to patients' willingness and ability to take independent actions to manage their health and care. Right-to-work laws _____. D) person Virginia is also known for its weird, whacky laws. D) Specialty items The staff believe that, as a nurse, she should be able to understand what is expected. and services, product lines, and product mixes. Objective: LO 8: Define product and describe the major classifications of products and The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. The nurse manager analyzes the data from the patient satisfaction surveys. Skill: Concept A) connection to entertainment and information The nurse manager understands that the three Ps associated with client education are philosophy, priority, and performance. The total number of washing machines sold by an employee. A community college program in solar panel installation partnering with solar panel installation companies providing internships. AACSB: Analytical thinking Objective: LO 8: Define product and describe the major classifications of products and someone in her family left america and settled in australia. B) Product quality Sandra Bullock is a Virginian! Virginia is for lovers is a travel and tourism slogan used in Virginia since 1969. Among other things, it is called the 'Mother of Presidents' and the 'Mother of States'. Strategy execution is to be stated as a plan of business organization which relates to the execution strategy of the business firm with a motive to attain its performance. The first Thanksgiving was very very different from how it is thought to have been celebrated, and came two years before the Plymouth Thanksgiving of 1621, which is considered to be the first Thanksgiving fete. A) person How does the use of these devices enhance the poem? Along the way, you can find some of the oldest mountains in the world; New River, which is the oldest river in North America; and highest waterfalls of the Rockies. Skill: Concept C) setting a reasonable price for the product AACSB: Application of knowledge But after two years, the maker of novelty pens and pencils had to rethink his strategy when his contract with Elmore ended. C) Products are not meant for sale in the market. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. One can explore a number of things, from Cherokee life to Southern Appalachians music. Answer: B Objective: LO 8: Define product and describe the major classifications of products and Here are 30 things Virginia is known for. Industrial products, on the other hand, are those that are purchased for further processing or for D) find out how they can create the most satisfying brand experience Answer: B AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Analytical thinking Skill: Concept. Click below link for Answer Skill: Concept Evidence of a philosophic commitment to client teaching is best represented by: The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction. B) Quality function deployment services. D) shopping TOP: AONE competency: Knowledge of the Health Care Environment. The staff expresses frustration with her because they have explained several times her medication regimen, and yet, when she goes on passes, she fails to follow it. services. 1. Developing a list of agencies that will provide free services for the homeless Skill: Concept As gatekeepers to the system, nurses advocate for and coordinate care, services, and access for patients across all providers, settings, and levels of care. During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. people are trained to do more than one job. D) place As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. Which of the following is an example of telecommuting? Difficulty: Easy, Specialty products are consumer products and services that customers evaluate on Despite its size, it took as little as 16 months to finish its construction in 1943. Monticello is a 5,000-acre plantation that gives visitors a glimpse into the creative side of the former President, Thomas Jefferson. Package decisions often include designing labels, which identify, describe, and possibly promote the product. Objective: LO 8: Define product and describe the major classifications of products and He exalted his fellow countrymen to adopt a defensive stand against the crown, and fight for American independence. C) service The emotional component of intercultural competence is the persons: Every company is required to pay an unemployment tax that is based on the: allows employees to select the benefits they prefer from options established by the employer. Difficulty: Easy, The advertising slogan, "We bring good things to life," used by General Electric to market It was opened in 1964. more customer value. Difficulty: Moderate, ________ are consumer products and services with unique characteristics or brand Product mix length refers to the total number of items a company carries within its product lines. d. Supporting the clinical pathway. At the second Increased levels of poverty. services. CONCEPT This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. Which of the following is an example of telecommuting? Answer: Student examples may vary. for sale that are essentially intangible and do not result in the ownership of anything. In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. During this period, Eric Sehgals Love Story was extremely popular. Thirteen women and two men have been known to have been tried for witchcraft. c. Complex compensatory systems and a variety of delivery systems. The Clippers lost the hard-fought game 110-112. and beautiful summertime climate. Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. Nederlnsk - Frysk (Visser W.), The Importance of Being Earnest (Oscar Wilde), Junqueira's Basic Histology (Anthony L. Mescher), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham). "What was your favorite assignment at your previous job?" is an example of a/an ______ question. product planners must build ________. Five of these peaks stand taller than 5,000 feet. Answer: Desirable qualities for a brand name include the following: Answer: A brand created and owned by a reseller of a product or service is known as a private brand or store brand. L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. REF: Page 414 | Page 415 b. During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. _____ are special benefitsusually noncash itemsfor executives. Molly, a customer service representative for an insurance company, was rude to one of her customers. Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. Skill: Concept A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. Nurses need to be sensitive to the teaching needs of those at risk for disparities in health care: persons of a different race or ethnic group, women, children, older adults, rural residents, and those with limited or no health insurance, low health literacy, and/or low socioeconomic status. Differentiate your business with the secure and resilient delivery of technology. Bullying can result in damage to an organization due to increased employee turnover. Answer: B The most prominent is the Fair Packaging and Labeling Act of 1966, which set mandatory labeling requirements, encouraged voluntary industry packaging standards, and allowed federal agencies to set packaging regulations in specific industries. Assessment and admission of patients into care. What is evident from the response is that she lacks health literacy or the capacity to obtain, process, and understand basic health information and services.